No matter where in the world you call home, your order will be safely packed and sent to your doorstep, on time.
DELIVERY SERVICE AND TIMESLOTS
For orders like furniture, they are delivered by our in-home delivery service. Deliveries will be made into your room of choice. We will assemble the items, and the packaging will be removed upon your request.
Our in-home deliveries will be scheduled into different timeslots (e.g, 10 am to 12 pm, 2 pm to 4 pm), and we’re unable to deliver at specific timing (like 10 am, 4 pm).
ESTIMATED TIME OF ARRIVAL
Shipping your items on time is extremely important to us. We do our best to provide exact estimated delivery dates so that you are able to receive your items on time.
To provide you with a great product at the best value, our products are made to order. This eliminates the need for expensive warehousing bills and allows us to pass the savings on you; therefore it takes longer to reach your home. But rest assured, our products are worth the wait.
Your furniture delivery, within our local delivery zone, includes all setups of the product and placement in your home.
– FREE delivery for the amount purchase more than $500, and the purchased items should be able to carry by elevator. Kindly refer to UNABLE TO ASSESS THE ELEVATOR scenario as below
For furniture deliveries concerning the above-mentioned scenarios, an extended delivery surcharge will be added to the delivery in your shopping cart.
You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout. After your purchase is complete, the SG Furniche World Customer Service Center will contact you to arrange a delivery or pickup time that is best for you. You may request a particular time or special delivery instructions at the checkout.
HOW DO I PREPARE FOR MY DELIVERY?
Preparing for your delivery:
– Have an adult, 18 years of age or older, be present to accept any delivery.
– Re-measure to make sure your new furniture will fit in your home. Once you have accepted delivery you cannot return it.
– Clear the room and decide where your new furniture will be placed. Our technicians are not able to remove existing furniture, electronics, etc.
– All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.
When receiving the item(s), the customer or 3rd party appointed by the customer shall inspect the item(s) and the surroundings before our delivery team leave the premises. If you identify any imperfection, please inform our friendly delivery team to indicate in our remarks column in the delivery order form before signing off. You will need to email us at firstname.lastname@example.org with photos of the defective item(s) to facilitate our investigation. We will take 3 working days to reply. In the event an exchange cannot be made, SG FURNICHE WORLD reserves the right to offer a substitute or refund. All replacement of item(s) will depend on the next available shipment.
SG FURNICHE WORLD shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by SG FURNICHE WORLD or to any comparison. Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by the customer in good condition. If the customer does not want to inspect the goods and surroundings at the point of delivery, it is deemed that the order is accepted by the customer in good order and condition hence complaints of any discrepancies at a later stage will not be entertained.
UNABLE TO ASSESS THE ELEVATOR
In the event that our delivery team has difficulty in accessing your apartment through the elevator, we will assess the feasibility for the bulky item to be carried up through the staircase in a non-hazardous manner. SG FURNICHE WORLD will seek confirmation from you to carry the item/s through the staircase. Should we proceed with the staircase in a non-hazardous condition, additional charges per item will be as follows: a) First non-lift-accessible storEy (e.g. staircase delivery from the ground floor) is free. b) S$10 per item per subsequent non-lift-accessible story will be collected upon completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery. All items to be returned to us shall be restocked and refunded, less delivery and restocking fee.
INCORRECT DELIVERY ADDRESS
All undelivered orders will be returned to our distribution center and restocked. To reschedule for delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a restocking fee of 10% for orders valued below S$500, or cap at S$100 for orders valued equivalent or above S$500.
NOT PRESENT TO RECEIVE DELIVERY
On the day of delivery, you will get a notification via SMS or call. If you are not there to take the delivery, you may choose to reschedule to a different date, get it received by your apartment security, or send it to a local post office for collection. If items are returned to our distribution center, our Customer Service team will reschedule for another delivery or a refund, with a restocking fee of 10% per delivery order for invoice valued below S$500, or S$100 per delivery order for invoice valued above S$500. This restocking fee also applies to in-home delivery services (bulky delivery).
REFUSAL OF ENTRY BY BUILDING MANAGEMENT
Should the building management rejects admittance of our in-home delivery, delivery will be rescheduled accordingly with a restocking fee of 10% per delivery order for invoice valued below S$500, or S$100 per delivery order for invoice valued above S$500. SG FURNICHE WORLD reserves the right to reschedule the delivery, subject to availability of the next delivery slot.
RESCHEDULING OF DELIVERY
For all in-home delivery, customers may reschedule the delivery 72 hours before the delivery date. Please note that all rescheduled delivery will be subject to the next available delivery slots. For rescheduling of delivery within 72 hours of agreed delivery, SG FURNICHE WORLD will deduct a restocking fee of 10% for orders valued below S$500, or cap at S$100 for orders valued equivalent or above S$500.
DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS
Shipping your items on time is extremely important to us. We do our best to provide the exact estimated delivery dates. In the event of delay in delivery due to unforeseen situations, SG FURNICHE WORLD reserves the right to reschedule the delivery, subject to availability of the next delivery slot. SG FURNICHE WORLD shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by SG FURNICHE WORLD or to any comparison.
Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form or calling +65 6255 4788. We will make every effort to satisfy your needs.